Business, government, healthcare and non-profit organizations all recognize the growing need to improve how they deal with their customers and clients. The Exceptional Customer Service seminar shows participants how to improve public image by providing exceptional service. During the seminar participants look at how well-known organizations attract, impress and retain customers.
As well, participants learn how to improve their conversations with co-workers and with customers in order to build trust and cooperation. They learn how improved listening skills will enable them to respond well to each customer.
Program Highlights
- Build customer loyalty
- Identify the major service issues for customers
- Find out what makes it difficult to meet customer needs
- Increase the motivation to provide exceptional service to everyone
- Identify the 3 components of effective communication
- Practice effective listening
- Learn when to solve problems, and when to wait
- Get feedback from customers
- Develop a plan of action to implement improved customer service
Participants Say
- “I now have new ways to impress customers.”
- “I took a big step in knowing how to work with others.”
- “Leslie made the session interesting and very useful.”
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