1 Learning new skills to handle irate customers
2 Knowing how to interrupt rude individuals
3 Improving listening skills
4 Working together, organization-wide, to improve service
5 Resolving issues with stressed individuals
6 Opening a channel to suggest ways to improve
7 Learning to help others get to their point
8 Finding easier ways to handle complainers
9 Showing more caring for the customer
10 Having fewer competing demands at work
11 Feeling less stress
12 Getting more cooperation from co-workers
13 Having more efficient meetings
14 Speaking more clearly, to get more respect from others.
15 Having more fun at work
16 Feeling more motivated
17 Improving team spirit
18 Receiving on-going support after training
19 Having a more clear job description
20 Doing more tasks that really suit me
21 Being more appreciated
22 Having a greater say in up-coming changes
23 Getting more support from management
24 Being empowered to satisfy customers
25 Finding new ways to impress customers

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