Needs Assessment Check List

Keynotes Conference Planners Humour in the Workplace Managing Stress Seminars Coaching for Performance Communicate for Success Exceptional Customer Service Dealing with Difficult People Managing Stress

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	1 Learning new skills to handle irate customers 2 Knowing how to interrupt rude individuals 3 Improving listening skills 4 Working together, organization-wide, to improve service 5 Resolving issues with stressed individuals 6 Opening a channel to suggest ways to improve 7 Learning to help others get to their point 8 Finding easier ways to handle complainers 9 Showing more caring for the customer 10 Having fewer competing demands at work 11 Feeling less stress 12 Getting more cooperation from co-workers 13 Having more efficient meetings 14 Speaking more clearly, to get more respect from others. 15 Having more fun at work 16 Feeling more motivated 17 Improving team spirit 18 Receiving on-going support after training 19 Having a more clear job description 20 Doing more tasks that really suit me 21 Being more appreciated 22 Having a greater say in up-coming changes 23 Getting more support from management 24 Being empowered to satisfy customers 25 Finding new ways to impress customers

	You may also fax this form to 416-423-0400.

Leslie Rose Seminars