The We Care Customer Service program has been used by many profit and non-profit organizations. Over 3,500 employees working within the Carolinas Healthcare System have been trained in the We Care program. Tom Philson who was the coordinator responsible for implementing the training says he "wholeheartedly endorses the We Care program". The We Care program is often implemented throughout an organization in order to support staff, to give them a "common language", and to provide them with skills to communicate better with co-workers and customers.

Other organizations who have used We Care include Motorola, Cantel, Southwestern Bell, AT&T, Ontario Legal Aid Plan and Black and McDonald. School boards and government groups have also used the program.

The We Care program has achieved consistent long-term results in seven, three-year follow up studies. The program has several additional modules including team building, leadership, wellness, and coaching. These modules ensure consistent, long-term, cost-effective training for staff.

We Care can be presented as an 8 or 14 hour program, arranged in half-day or day-long units. It can be presented by myself or by employees who have received the 4-day train-the-trainers program.

Toronto-area employees can attend the We Care public program which occurs alternate months at the Ramada Hotel (Don Valley). The We Care program helps staff develop their professional skills. The program is especially helpful for managers who need to communicate more effectively, and for employees who need to learn new skills for dealing with difficult people. Continued 

 We Care Gets Results

Customer Complaints Decrease

Customer Satisfaction Increases

The graphs above show dramatic improvements
over 3 years with We Care

Invest in a training program with immediate and long-term results!

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Summary of Participants' Evaluations

• "Course ideas will help in all aspects of my life."
• "Easy to learn, and very practical."
• "Good content, good video, good handouts."
  
• "Leslie was very motivating."
• "Learned how to handle conflict."
• "Learned great techniques to listen, and respond well."
  
• "The win/win way of thinking is powerful."
  "Using affirmations will really help."
• "The course will help me manage high stress situations."
• "Will help me sell more effectively."

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Contact Leslie today for all of the information you need:

leslie@leslieroseseminars.com
416-423-0400

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