We Care Customer Service

The We Care Customer Service seminar will help participants to improve their communication skills, and their ability to give exceptional service to customers, clients, suppliers and co-workers.
Particpants will learn to:

• Speak effectively to the 3 communication styles of stressed individuals
• Listen more effectively
• Create win/win solutions
• Use a "can do" approach with others

The We Care program has achieved measured, long-term results. Best results are achieved when it is presented as a 2 day program. More

Coaching Skills for Managers

The Coaching Skills for Managers program provides supervisors and managers with the listening and goal setting skills they need to support and direct their staff. The Coaching program builds cooperation, trust and personal initiative. It can also generate successful systems changes. The Coaching program can be joined with the We Care seminar to enhance staff performance. More

Humour in the Workplace

The Humour in the Workplace presentation is very enjoyable and energizing. This skill-based program helps participants to communicate more effectively, add more fun activities in their lives and improve how they manage their reactions in tense situations. The Humour in the Workplace program builds enthusiasm and rapport at the conference. The Humour program is presented as a
2-7 hour seminar or as a 75 minute speech. More

Optimal Stress for Optimal Performance

The Optimal Stress for Optimal Performance presentation has helped many individuals to measurably improve health and well being. Participants learn how to make small changes that will help manage stressful situations at work and at home. They will also learn how to change bad habits, replace self-defeating thoughts, and set new achievable goals. Shortly after the presentation, individuals often report eliminating headaches, improving work effectiveness and sleeping better. They become more relaxed and more in control.

The Optimal Stress program has been presented as an after-dinner presentation, and as a 3-6 hour seminar. One organization adapted the Optimal Stress program for senior managers, offering a 60 minute presentation and one-to-one coaching sessions. This program was very successful. It helped senior managers to manage stress better, at work adn at home. More

Leslie's training and coaching programs help professional and support staff to provide consistent, high quality service. These programs will stress, and the risk of illness, accidents and costly mistakes.

Leslie also leads seminars in related areas including:

• Communication for Success
• Assertiveness
• Presentation Skills
• Exceptional Customer Service
• You Ain't Heard Nothing Yet
  

Effective staff development achieves measurable results.

Contact Leslie today for all of the information you need:

leslie@leslieroseseminars.com
416-423-0400