The Exceptional Customer Service seminar shows participants how to improve public image by providing exceptional service. During the seminar participants look at how well-known organizations attract, impress and retain customers.

As well, participants learn how to improve their conversations with co-workers and with customers in order to build trust and cooperation. They learn how improved listening skills will enable them to respond well to each customer.

Program Highlights

• Build customer loyalty Identify the major service issues for customers
• Find out what makes it difficult to meet customer needs
• Increase the motivation to provide exceptional service to everyone
• Identify the 3 components of effective communication
• Practice effective listening
• Learn when to solve problems, and when to wait
• Get feedback from customers
• Develop a plan of action to implement improved customer service

Participants Say

• “I now have new ways to impress customers.”
• “I took a big step in knowing how to work with others.”
• “Leslie made the session interesting and very useful.”